← Refund policy

Request a refund

Tell us what you bought and what went wrong. This reaches our billing team directly and creates a reference number you can quote.

A person reviews every request — refunds are not automatic, and submitting this form does not reverse a charge. We aim to reply within 1 business day.

Charged but never received what you paid for?

Say so below and include any reference you have. If a payment went through but the report, documents, or delivery never arrived, that is our error to fix — describe it and we will reconcile it against the transaction.

Factually wrong finding on a Groundcheck report? Full refund within 30 days.

If a specific factual finding on a Groundcheck report is proven wrong, we refund the full cost of that report within 30 days. In the form below:

  1. Choose Groundcheck trust report (or Groundcheck subscription if the report was generated under one) as the product.
  2. Paste the report reference in the order/transaction field so we can locate the exact report.
  3. In What happened?, name the specific claim that is wrong and provide the source of truth: a link, a certified copy, or the correct value. That evidence is what lets us confirm the error.

A person reviews every request. If the correction needs longer than 30 days to confirm, the refund is still processed within 30 days of confirmation. Read the full policy. To correct what the report says (separately from the refund), open a dispute.

Anything you have is helpful — but if your payment failed before you got a reference, leave this blank and describe it below. We can still find it.

Refunds are reviewed by a person and are not issued automatically. Submitting this form does not reverse a charge. Terms are in the refund policy. Prefer email? Write to billing@earthmove.io.